Privacy Policy

PRIVACY POLICY

INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about how your personal data is handled when using our website. Personal data includes all data that can be used to personally identify you.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Veltman Mode. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the prefix "https://" and the padlock symbol in the address bar of your browser.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

If you use our website for informational purposes only (i.e., without registering or otherwise providing information), we only collect the data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following technically necessary data to properly display the website:

  • The visited website

  • Date and time of access

  • Amount of data transferred in bytes

  • Referring source/website from which you accessed our site

  • Browser used

  • Operating system used

  • IP address used (possibly anonymized)

Processing is carried out in accordance with Art. 6 (1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to retrospectively check the server log files if there are concrete indications of unlawful use.

3) COOKIES

To make your visit to our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after your browser session ends (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser upon your next visit (persistent cookies).

Cookies process user-specific information such as browser and location data and IP addresses. Persistent cookies are automatically deleted after a specified duration, which may vary depending on the cookie.

Some cookies serve to simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit). If personal data is processed via cookies, this is done either pursuant to Art. 6 (1)(b) GDPR for the execution of a contract, or pursuant to Art. 6 (1)(f) GDPR to safeguard our legitimate interest in ensuring optimal functionality of the website and a customer-friendly and effective user experience.

In some cases, we work with advertising partners to make our online offerings more attractive to you. In such cases, cookies from partner companies may be stored on your device (third-party cookies). If we cooperate with such advertising partners, we will inform you separately and specifically below about the use of such cookies and the scope of the collected data.

Note: You can configure your browser to notify you when cookies are set and to allow you to decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. Each browser manages cookie settings differently. You can find detailed information about changing cookie settings in your browser’s help menu. For specific browsers, see the following links:

  • Internet Explorer: Microsoft Support

  • Firefox: Mozilla Support

  • Chrome: Google Support

  • Safari: Apple Support

  • Opera: Opera Help

Note: If you do not accept cookies, this may limit the functionality of our website.

4) CONTACTING US

When you contact us (e.g., via contact form or email), personal data is collected. Which data is collected through the contact form is evident from the form itself. This data is used exclusively to respond to your inquiry, to contact you, and for technical administration. The legal basis for the processing of this data is our legitimate interest in responding to your request in accordance with Art. 6 (1)(f) GDPR. If your contact is aimed at concluding a contract, then the additional legal basis for the processing is Art. 6 (1)(b) GDPR. Your data will be deleted once your request has been resolved, unless there is a legal retention obligation.

5) DATA PROCESSING FOR CREATING A CUSTOMER ACCOUNT AND CONTRACT HANDLING

In accordance with Art. 6 (1)(b) GDPR, personal data is collected and processed when you provide it to us for the purpose of executing a contract or when creating a customer account. The data to be collected is specified in the respective input fields. You may delete your customer account at any time by notifying the controller mentioned above. We store and use the data you provide to fulfill the contract. After the contract is completely fulfilled or your customer account is deleted, your data will be blocked in accordance with tax and commercial law retention periods and deleted after these periods, unless you have expressly consented to further use of your data or we reserve the right to further use your data, which is legally permitted and about which we inform you below.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscription to Our Email Newsletter

If you subscribe to our email newsletter, you will regularly receive information about our offers. The only mandatory information required to send the newsletter is your email address. Any additional information is optional and is used to address you personally. We use the so-called double opt-in procedure to send newsletters. This means that we will only send you the newsletter after you have explicitly confirmed that you wish to receive it. You will receive a confirmation email asking you to confirm your subscription by clicking on a link.

By activating the confirmation link, you give your consent to the use of your personal data in accordance with Article 6(1)(a) of the GDPR. When registering for the newsletter, we store the IP address you used at the time of registration, as well as the date and time of registration, in order to trace any potential misuse of your email address. The data collected during the registration process will be used solely for sending the newsletter.

You can unsubscribe at any time using the link provided in the newsletter or by contacting the data controller. Once you unsubscribe, your email address will be immediately removed from our mailing list unless you have expressly consented to further use of your data or we reserve the right to continue using your data where legally permitted and as explained in this policy.

6.2 Sending Newsletters to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular emails with offers for similar products or services from our range. No separate consent is required for this. Data processing is carried out solely based on our legitimate interest in personalized direct marketing pursuant to Article 6(1)(f) of the GDPR. If you have initially objected to the use of your email address for this purpose, no emails will be sent.

You may object to the use of your email address for advertising purposes at any time with future effect by contacting the data controller. Only the transmission costs according to the base rate will be charged. Upon receiving your objection, the use of your email address for advertising purposes will be stopped immediately.

7) DATA PROCESSING FOR ORDER HANDLING

7.1 The personal data we collect will be passed on to the transport company entrusted with delivery, to the extent that this is necessary for the delivery of the goods. Likewise, we will share your payment data with the financial institution responsible for processing payments, to the extent necessary for payment processing. If payment service providers are used, you will be informed about this separately below. The legal basis for data transmission is Article 6(1)(b) of the GDPR.

8) CONTACT FOR REVIEW REMINDERS

We use your email address once to remind you to leave a review of your order via the review system we use, provided that you have given us your express consent to do so during or after placing the order, in accordance with Article 6(1)(a) of the GDPR. You may revoke your consent at any time by contacting the data controller.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins with Shariff Solution

We use social plugins ("plugins") from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). To protect your data when visiting our website, these buttons are integrated as HTML links instead of full plugins. This ensures that no automatic connection to Facebook's servers is established when a page with such a button is accessed. If you click the button, a new browser window opens, where you can interact with the plugin.

9.3 Instagram Plugins with Shariff Solution

We use social plugins ("plugins") from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

To protect your data when visiting our website, these buttons are embedded via HTML links rather than integrated directly as plugins. This ensures that no connection to Instagram's servers is established simply by visiting a page on our website that contains such buttons. If you click the button, a new browser window opens, displaying the Instagram page where you can interact with the plugins (possibly after logging in).

Instagram LLC, based in the USA, is certified under the U.S.-EU Privacy Shield, which ensures that the required level of data protection within the EU is met.

For more information on the purpose, scope, and further processing of data by Instagram, as well as your rights and options to protect your privacy, please refer to Instagram’s privacy policy:
https://help.instagram.com/155833707900388/

10) ONLINE MARKETING

10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to display ads relevant to users, improve campaign performance, and prevent ads from being shown multiple times. Google uses a cookie ID to track which ads are displayed in which browser and can thus prevent duplicates. This processing is based on our legitimate interest in the optimal marketing of our website in accordance with Article 6(1)(f) of the GDPR.

DoubleClick may also track conversions using cookie IDs — for instance, if a user views an ad and then uses the same browser to visit the advertiser’s website and make a purchase. According to Google, DoubleClick cookies do not contain any personal data.

By using this marketing tool, your browser automatically establishes a connection with Google's servers. We have no influence over the extent and further use of the data collected by Google through the use of this tool. As far as we are aware, Google receives information that you have accessed the relevant part of our website or clicked on one of our ads. If you are registered with a Google service, Google may associate this data with your account. Even if you are not registered or logged in, Google may store your IP address.

If you do not want to participate in this tracking, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com, or by visiting:
https://www.google.de/settings/ads.
Note: This setting may be cleared if you delete your cookies.

You can also learn more about cookies and manage your preferences at: www.aboutads.info. Finally, you can configure your browser to notify you when cookies are set and choose whether to accept them on a case-by-case basis or block them entirely. If you do not accept cookies, the functionality of our website may be limited.

Google LLC, based in the USA, is certified under the U.S.-EU Privacy Shield, ensuring compliance with EU data protection standards.

For more information on DoubleClick’s privacy practices, please visit:
Google Privacy Policy

10.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, within its framework, the conversion tracking service from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to promote our attractive offers on external websites. Based on the data from advertising campaigns, we can measure the success of each advertising effort. Our goal is to show you advertisements of interest, make our website more attractive, and ensure fair ad spending.

The conversion tracking cookie is set when a user clicks on a Google ad. Cookies are small text files stored on your device. These cookies typically expire after 30 days and are not used for personal identification. If the user visits certain pages of our site and the cookie is still valid, Google and we can recognize that the user clicked the ad and was redirected to our site.

Each Google AdWords customer receives a different cookie, so cookies cannot be tracked across the websites of different AdWords customers. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted in for conversion tracking. Clients see the total number of users who clicked their ad and were redirected to a page with a conversion tag. However, they do not receive any information that personally identifies users.

If you do not wish to participate in tracking, you can disable the Google conversion tracking cookie via your browser settings to block cookies from the domain www.googleadservices.com. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising under Article 6(1)(f) of the GDPR.

Google LLC is certified under the EU-U.S. Privacy Shield, which ensures that EU data protection requirements are met.

For more information on Google's privacy policy, visit:
Google Privacy Policy

You can permanently disable cookies for ad preferences by adjusting your browser settings or by downloading and installing the following plugin:
Google Ads Preferences Plugin

Note: Disabling cookies may limit the functionality of certain features on this website.

11) WEB ANALYTICS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies" — text files stored on your computer — to help analyze your use of the website. The information generated by the cookie about your use of the website (including your truncated IP address) is generally transmitted to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the "_anonymizeIp()" extension, which ensures anonymization of the IP address by shortening it and prevents direct personal identification. Through this extension, Google shortens your IP address within the member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. In such exceptional cases, processing takes place based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes, pursuant to Article 6(1)(f) of the GDPR.

Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage. The IP address transmitted by your browser through Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by adjusting your browser settings accordingly. However, please note that in this case, you may not be able to fully use all features of this website. You can also prevent Google from collecting and processing data generated by the cookie related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link:
Google Analytics Opt-out

Alternatively, you can set an opt-out cookie using the following link, which will prevent data collection by Google Analytics on this website in the future:
Disable Google Analytics

Google LLC, based in the USA, is certified under the EU-U.S. Privacy Shield, ensuring compliance with the required level of data protection within the EU.

This website also uses Google Analytics for cross-device visitor flow analysis using a user ID. When you first visit the site, you are assigned a unique, persistent, and anonymized ID that is set across devices. This enables linking of interaction data from various devices and sessions to a single user. The user ID does not contain personal data and does not transmit such data to Google.

The collection and storage of data via the user ID can be revoked at any time with future effect. You must disable Google Analytics on all systems you use, e.g., in another browser or on your mobile device.

12) RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING

Facebook Custom Audiences via Pixel Method

This website uses the “Facebook Pixel” from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). With your explicit consent, this allows tracking of user behavior after they have viewed or clicked on a Facebook ad. This method is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and may help optimize future advertising efforts.

The collected data is anonymous to us, meaning we cannot draw conclusions about user identities. However, the data is stored and processed by Facebook, which enables a connection to the respective user profile. Facebook may use this data for its own advertising purposes in accordance with the Facebook privacy policy:
Facebook Privacy Policy

Facebook and its partners may display ads on and outside of Facebook. A cookie may also be stored on your device for this purpose. This processing only takes place with your express consent under Article 6(1)(a) of the GDPR.

Consent for using the Facebook Pixel can only be given by users over the age of 13. If you are younger, please seek permission from a parent or guardian.

Facebook Inc., based in the USA, is certified under the EU-U.S. Privacy Shield, ensuring compliance with EU data protection requirements.

Google AdWords Remarketing

Our website uses Google AdWords remarketing features to advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google places a cookie in your browser, which enables interest-based advertising based on a pseudonymous cookie ID and the pages you visit. Processing is based on our legitimate interest in the optimal marketing of our website in accordance with Article 6(1)(f) of the GDPR.

Further processing of data only occurs if you have agreed with Google that your web and app browsing history may be linked to your Google account and information from your Google account may be used to personalize ads you see on the web. If you are logged in to Google during your visit to our site, Google uses your data together with Google Analytics data to create and define target audiences for cross-device remarketing. Your personal data is temporarily linked to Google Analytics data to form audiences.

You can permanently opt out of cookie-based advertising by downloading and installing the browser plugin available here:
Google Ads Preferences Plugin

Alternatively, you can visit the Digital Advertising Alliance website to learn more about cookies and adjust your preferences:
DAA Consumer Choice Page

You can also configure your browser to notify you when cookies are set and decide whether to accept them individually or block them entirely. Please note that if you reject cookies, the functionality of our website may be limited.

Google LLC, based in the USA, is certified under the EU-U.S. Privacy Shield, ensuring an adequate level of data protection.

More information about Google's advertising-related privacy policies can be found here:
Google Privacy Policy – Ads

13) DATA SUBJECT RIGHTS

13.1 Your Rights under the GDPR

Applicable data protection law grants you extensive rights regarding the processing of your personal data by the data controller (access and intervention rights), which are summarized below:

  • Right of Access (Art. 15 GDPR): You have the right to obtain information about your personal data being processed, the purposes, categories of data, recipients, storage period, your rights, the source of your data (if not collected from you), and any automated decision-making.

  • Right to Rectification (Art. 16 GDPR): You have the right to request the correction of incorrect or incomplete data.

  • Right to Erasure (Art. 17 GDPR): You may request the deletion of your personal data if the conditions under Art. 17(1) GDPR are met. This does not apply if processing is required for freedom of expression, legal obligations, public interest, or legal claims.

  • Right to Restriction (Art. 18 GDPR): You can request restriction of processing if you contest the data’s accuracy, the processing is unlawful but you oppose deletion, we no longer need the data, or you have objected to the processing.

  • Right to Notification (Art. 19 GDPR): If you exercise your rights to rectification, erasure, or restriction, we will inform any recipients of your data, unless this is impossible or requires disproportionate effort.

  • Right to Data Portability (Art. 20 GDPR): You have the right to receive your data in a structured, commonly used, and machine-readable format, or have it transferred to another controller.

  • Right to Withdraw Consent (Art. 7(3) GDPR): You may withdraw any previously given consent at any time with future effect. Upon withdrawal, we will delete the relevant data unless further processing is legally justified.

  • Right to Lodge a Complaint (Art. 77 GDPR): If you believe your data is being processed unlawfully, you may file a complaint with a supervisory authority in your country of residence, place of work, or the location of the alleged violation.

13.2 RIGHT TO OBJECT

If we process your personal data based on legitimate interest, you have the right to object to this processing at any time for reasons relating to your specific situation.

If you object, we will cease processing the relevant data. However, we may continue processing if we can demonstrate compelling legitimate grounds that override your interests, or if the processing is for legal claims.

If your personal data is processed for direct marketing purposes, you may object at any time to such processing. Once you object, your data will no longer be used for marketing.

14) DURATION OF PERSONAL DATA STORAGE

The retention period of personal data is based on statutory retention requirements (e.g., commercial and tax laws). After these periods expire, the corresponding data is routinely deleted, unless it is still needed to fulfill or initiate a contract, or unless we have a legitimate interest in continued storage.